Pre-purchase Information

• Usage Period and Expiry Date
• · The usage period varies depending on the product, so please check the product details page or the voucher sent upon purchase for more information.
• · The expiry date is 90 days from the purchase date, but it may vary depending on the carrier and product. Please confirm the expiry date before purchasing.
• · eSIMs past their expiry date may not be usable, so please make sure to start using them within the validity period indicated for the product you purchased.
• Network Environment Information
• · Due to local network conditions and device compatibility, data usage or calls may not work smoothly.
• · Network performance may vary depending on the country of use or the device.
• · In areas with poor network coverage such as basements, high-rise buildings, subways, or mountainous areas, data usage may not work smoothly.
• · For products that support hotspots/tethering, service may be limited depending on the OS version.
• Precautions
• · Please ensure a network connection when installing the eSIM.
• · Make sure to check whether your device supports eSIM and confirm compatibility before purchasing.
• · To ensure smooth eSIM usage, it is recommended to update your device's software to the latest version.
• · The terms and conditions of the provided carrier apply, and rate plan policies may change without prior notice.

Cancellation and Refund Policy

• ·Cancellations are possible before the voucher is sent. Once sent, activation information is directly exposed, making cancellations or refunds difficult.
• ·For issues related to activation failures or some unused cases, please contact customer service.
• ·Cancellations or refunds are not possible for unregistered items after the expiration date.
• ·Cancellations or refunds are not possible for issues caused by failure to understand the product information.
• ·In case of problems at the local location, only issues confirmed through prior consultation with customer service can be processed. Requests for cancellations or refunds after returning home will not be accepted.
• ·Once the eSIM is deleted, reinstallation and reissuance are not possible, and cancellations or refunds cannot be provided.