eSIMPLAY

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FAQ

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What is the procedure for using eSIMPLEAY?
1. Please select the plan you want to purchase (country, data, usage period, etc.).
2. click "Buy" button, enter the recipient's information (name, email), and click "Pay".
3. Follow the instructions in the voucher you received by email to scan and register the QR code for use.
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When and where can I receive eSIM?

We will send your eSIM voucher to your email address, anywhere in the world and immediately payment available!
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How can I install eSIM?

You can install eSIM by scanning the QR code or entering the activation code which are in eSIMPLAY voucher. Detailed installation instructions vary depending on the device OS and eSIM type, so please check the installation guide link below for more information.

[Installation]
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When should I install eSIM?

eSIMplay provides the optimal installation time in the voucher for the convenience of customers! Please check the information in the voucher and install it.
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What devices support eSIM?

Click the link below to find out how to check the devices that support eSIM and see the list!

[How to check for supported devices]
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What should I do if eSIM does not work?

There can be various reasons why eSIM may not work, such as issues with the local network, device settings, or other network problem. In this case, please click on [Troubleshooting] and follow the steps to manually configure it. If it still does not work, please contact customer support.
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How can I check my data usage?
iPhone
1. Go to Settings and select "Mobile data" or "Cellular".
2. Scroll down to "Data usage" to check your current usage.
3. *You can also check the data usage by app by clicking on the arrow next to "System Services".
4. To set a data usage limit, select "Usage limit" in the "Data usage" section and set the desired limit.
Android
1. Go to Settings and select "Network & internet" or "Data usage".
2. Select "Mobile data usage".
3. *You can also check the data usage by app by clicking on the arrow next to "System Services".
4. Keep in mind that the menus may differ slightly depending on the manufacturer of your Android device.
  However, generally you can find your data usage by going to the "Settings" menu and selecting "Data usage" or "Network & internet".

eSIM usage

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How can I install eSIM?

You can install eSIM by scanning the QR code or entering the activation code which are in eSIMPLAY voucher. Detailed installation instructions vary depending on the device OS and eSIM type, so please check the installation guide link below for more information.

[Installation]
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When should I install eSIM?

eSIMplay provides the optimal installation time in the voucher for the convenience of customers! Please check the information in the voucher and install it.
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Is eSIM capable of making calls?

The option to make calls varies by eSIM type! Please check the product information you want to purchase and make a purchase.
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How can I get eSIM again?

If you want to receive your eSIM voucher again, please contact customer service!
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What devices support eSIM?

Click the link below to find out how to check the devices that support eSIM and see the list!

[How to check for supported devices]
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When and where can I receive eSIM?

We will send your eSIM voucher to your email address, anywhere in the world and immediately payment available!
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What is data roaming when using eSIM, and how can I set it up?
- Data roaming allows customers to use voice, messaging and data services outside their home network, on other mobile networks, providing coverage is available.
- eSIMs have different settings for turning data roaming on/off depending on the type, so we provide that information on the detailed product pages and vouchers.
- However, if you turn on data roaming for a pre-existing SIM card or basic rate plan that you were using before purchasing eSIM, roaming charges may be applied to your pre-existing plan. So please follow the installation guide provided by esimplay!

eSIM Troubleshooting

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What should I do if eSIM doesn't work?

There can be various reasons why eSIM may not work, such as issues with the local network, device settings, or other network problem. In this case, please click on [Troubleshooting] and follow the steps to manually configure it. If it still does not work, please contact customer support.
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What should I do when eSIM is stuck in loading?

it will be loading while eSIM being installed, If it doesn't proceed to next step, turning the phone on/off should fix the issue and allow you to continue with the installation process. Follow the installation guide for the remaining setup to use eSIM. (*Note: you cannot use esum if deleting eSIM, so please do not delete it.)
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What is APN settings and how to do it?
- APN stands for Access Point Name, which is a gateway of data communication between mobile devices and mobile networks. By setting up APN, mobile devices can communicate with mobile networks for data transmission, and most eSIMs automatically configure the APN values after installation.
- However, if there is a struggle with data usage, you can manually configure the APN values as each carrier has different settings.
- eSIMPLAY provides the APN values in the email voucher, and you can click on the link below to set up the APN if necessary.
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What should I do when asked to enter the SIM lock PIN number?

Some eSIMs may require you to enter a SIM lock PIN. This number is provided in your eSIM voucher.

eSIMPLAY

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What is the usage process for eSIMPLEAY?
1. Please select the plan you want to purchase (country, data, usage period, etc.).
2. click "Buy" button, enter the recipient's information (name, email), and click "Pay".
3. Follow the instructions in the voucher you received by email to scan and register the QR code for use.
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How can I use a discount code?

You can use a discount code by entering it on the payment step.

Exchange/Refund

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Is it possible to cancel or get a refund for eSIM?
- You can cancel before receiving the eSIM voucher, but after sending it, it is difficult to cancel or refund because the product information is directly exposed.
- However, in case of some usage problems during use, exchange/refund is possible after contacting the customer center.

eSIMPLAY Customer Service Center

E-mail: cs@esimplay.com

Tel: +82-2-737-8282

(Weekday 09:00~18:00, Lunch 12:00~13:00)

Customer Service

09:00~18:00

Mon.~Fri. / Weekend, Holiday Closed (Lunch 12:00~13:00)