Terms and Conditions of Use for eSIMplay

Article 1 (Purpose)
These Terms and Conditions (“Terms”) govern the rights, obligations, and responsibilities of Planet T (“Company”), operator of the eSIMplay online store (“Store”), and its users in connection with the use of the internet-based services (“Services”) provided by the Store.
※ These Terms shall also apply, to the extent not inconsistent with their nature, to electronic commerce conducted via PC communications, wireless networks, and similar means.

Article 2 (Definitions)
1. “Store” means the virtual business site established by Planet T using information and communications facilities to sell goods or services (“Goods”) to users and, where the context requires, also refers to the business operator of that site.
2. “User” means any person who accesses the Store and receives Services therefrom, whether as a registered member or as a non-member.
3. “Member” means a User who has registered with the Store and is entitled to continue using the Services.
4. “Non-member” means a User who utilizes the Services without registering as a Member.

Article 3 (Posting, Explanation, and Amendment of Terms)
1. The Company shall post or make available, on the initial screen of the Store, these Terms, the Company’s name, the representative’s name, the address of its principal place of business (including the address for handling consumer complaints), contact details, business registration number, mail-order license number, and the name of its personal data protection officer.
2. Prior to obtaining a User’s consent to these Terms, the Company shall present, via pop-up or linked screen, key provisions concerning withdrawal of offer and refund conditions to ensure the User’s understanding.
3. These Terms may be amended within the scope that does not violate the “Act on the Consumer Protection in Electronic Commerce, etc.,” the “Act on the Regulation of Terms and Conditions,” the “Framework Act on Electronic Documents and Transactions,” the “Act on Promotion of Information and Communications Network Utilization and Information Protection,” and other related statutes.
4. When amending these Terms, the Company shall post the effective date and reasons for amendment, together with the current Terms, on the initial screen of the Store from at least seven days before the effective date until the day before; if the amendment is disadvantageous to Users, it shall be posted at least 30 days before the effective date, with a clear comparison of the before-and-after provisions.
5. Amended Terms shall apply only to contracts entered into after the effective date; contracts already concluded shall remain subject to the former Terms, unless a User expressly agrees during the notice period for the amended Terms.
6. Matters not provided for in these Terms and their interpretation shall follow applicable statutes and customary commercial practices.

Article 4 (Provision and Modification of Services)
1. The Company shall perform the following services:
a. Provision of information on Goods and conclusion of purchase contracts
b. Brokerage of eSIM and USIM data-service transactions
- USIM cards: delivery by courier or quick service, or in-store pickup
- eSIM vouchers: delivery via email
c. Operation of advertising platforms
d. Other services the Company deems necessary
2. The Company may change or discontinue all or part of the Services for reasons such as changes in business partnerships, decline in profitability, or technological advancement.
3. The Company shall give prior notice of any change or suspension of Services, including changes in content, methods, or schedule.
4. In cases of Goods being out of stock or technical specification changes, the Company shall promptly notify Users and specify the new supply date.
5. When a Service already contracted with a User is changed:
a. The scope of compensation shall be limited to direct damages actually incurred, capped at the amount paid by the User for the Service (including related fees such as delivery charges).
b. Indirect or special damages (e.g., loss of profit, business interruption, emotional distress) shall not be compensated.
c. Claims shall follow the Customer Center’s procedures and be handled within 14 days of application.
d. These obligations shall not apply if the Company proves that it is not at fault.

Article 5 (Suspension of Service)
1. The Company may temporarily suspend Service for reasons including maintenance, replacement of facilities, malfunction, or interruption of communications.
2. If suspension or change of Service caused by the Company’s fault results in damages, the Company shall compensate by refunding the amount actually paid by the User for the Service (including product fees, delivery charges, and issuance fees), except where the Company proves lack of fault.
3. If service is permanently discontinued due to business restructuring, abandonment, or merger, the Company shall compensate Users according to its compensation policy.

Article 6 (Membership Registration)
1. A User may apply for membership by entering the required information and agreeing to these Terms.
2. The Company shall register the User as a Member unless:
a. The User has lost membership rights under these Terms and has not obtained re-registration approval within three years;
b. The application contains false, omitted, or erroneous information;
c. Technical issues prevent membership registration.
3. The membership contract is formed when the Company’s acceptance reaches the User.
4. Members must promptly update any changes to their registration information.

Article 7 (Withdrawal and Termination of Membership)
1. Members may withdraw at any time, and the Company shall process the withdrawal immediately.
2. The Company may suspend or restrict membership if:
a. False information was provided at registration;
b. Payment obligations are not met;
c. The Member disrupts the electronic commerce order or misuses information;
d. The Member violates laws or these Terms.
3. If the same violation recurs or is not rectified within 30 days, the Company may terminate membership.
4. Upon termination, the Company shall delete membership information and provide at least 30 days for the Member to present reasons against termination.

Article 8 (Notices to Members)
1. Notices to Members may be sent to the email address designated by the Member.
2. For notices to an unspecified number of Members, the Company may post the notice on its bulletin board for at least one week in lieu of individual notices, except for matters that significantly affect individual transactions.
3. The Company shall also notify Members of USIM delivery status and eSIM issuance via email, SMS, or the My Page notification.

Article 9 (Purchase Application)
1. Users apply for purchase through the following steps:
a. Search and select Goods
b. Enter recipient information
c. Review Terms, withdrawal/refund conditions, delivery fees, and delivery methods (courier, quick service, email, in-store pickup)
d. Submit purchase application and consent
e. Choose payment method
2. If the Company provides personal data to a third party, it shall inform the User of the recipient, purpose, data items, and retention period and obtain consent.
3. When outsourcing personal data processing, the Company shall inform the User of the contractor and scope of work and obtain consent; however, notification via the Privacy Policy suffices for service implementation or enhanced convenience.

Article 10 (Formation of Contract)
1. The Company may refuse a purchase application for reasons including:
a. False or omitted information;
b. Application for prohibited goods by a minor;
c. Technical difficulties in fulfilling the application.
2. A contract is formed when the User receives the Company’s order-confirmation notice.
3. The notice must include confirmation, availability, and information on how to modify or cancel the order.

Article 11 (Payment Methods)
Payment methods for Goods include:
a. Bank transfer;
b. Credit/debit card;
c. Virtual account deposit;
d. Electronic money;
e. Cash on delivery;
f. Points or mileage;
g. Gift certificates;
h. Other electronic payment methods.

Article 12 (Order Confirmation, Change, and Cancellation)
1. The Company shall send an order-confirmation notice upon receiving an order.
2. Users may request changes or cancellation before shipment; if payment has already been made, Article 14 applies.

Article 13 (Supply of Goods)
1. 【USIM Cards】
- The Company shall ship within seven days of order (or within three business days if payment is received in advance).
- The Company shall specify delivery method, fees, and timing; it shall compensate for any delay unless without fault.
- In-store pickup is available upon order confirmation.
2. 【eSIM Vouchers】
- Issued immediately by email upon purchase confirmation.
- The email issuance time is deemed the supply completion time.
- Users may request re-issuance via Customer Center if the email is not received.

Article 14 (Withdrawal and Refund)
1. If Goods cannot be supplied due to stock shortages or other reasons, the Company shall notify Users and refund within three business days.
2. 【USIM Cards】
- Withdrawal is possible before unsealing; return shipping costs are borne by the User.
3. 【eSIM Vouchers】
- Considered digital content and generally not refundable under the E-Commerce Act.
- Exceptionally refundable if unused and unactivated, upon verification by Customer Center.
4. No refund for expiration-caused non-use.
5. On-site usage issues abroad require Customer Center confirmation before refund.
6. Refunds for USIM defects only; other reasons are non-refundable.
7. No compensation for delivery delays or unused data.
8. Processing times vary by carrier.
9. Other matters follow applicable statutes.

Article 15 (Effect of Withdrawal)
1. For credit card or electronic payment, the Company shall request suspension or cancellation of billing without delay.
2. Return shipping costs are borne by the User unless Goods are defective or delivery contents differ from the advertisement—in which case the Company bears the costs.
3. The Company shall clearly indicate who bears delivery costs at withdrawal.

Article 16 (Limitation of Liability)
1. The Company is not liable for failure to achieve expected benefits or damages arising from use of service materials.
2. The Company is exempt from liability for damages caused by third-party telecommunication failures.
3. The Company is not responsible for data posted or transmitted by Users.
4. The Company is not responsible for service disruptions caused by Users’ fault.
5. The Company is not responsible for any activities among Users or between Users and third parties.
6. The Company is not responsible for the accuracy or reliability of posted data.
7. The Company is exempt for damages from system failures, viruses, or force majeure, absent gross negligence.
8. If Users fail to receive eSIM emails due to spam filtering or incorrect address, the Company will provide reasonable assistance, such as re-sending.
9. Support Procedure:
- Report service issues to Customer Center (help@usimstore.co.kr, +82-2-737-8282).
- Results communicated within three business days.
- Further guidance per Customer Center policy.

Article 17 (Personal Data Protection)
1. The Company collects only the minimum personal data necessary.
2. No unnecessary personal data is collected for contract performance; exceptions apply for identity verification.
3. The Company informs and obtains consent for collection purposes.
4. Any use beyond the stated purposes requires separate notice and consent.
5. The Company discloses the Data Protection Officer’s contact, purposes, data items, and retention period, and informs Users how to withdraw consent.
6. Users may request access, correction, or deletion at any time; processing ceases until completion.
7. Personal data handlers are kept to a minimum; the Company is liable for any loss from data breaches.
8. Personal data is destroyed promptly upon purpose fulfillment.
9. Consent boxes are not pre-checked; refusal of non-essential items does not restrict service.

Article 18 (Obligations of the Company)
1. The Company shall not engage in illegal or immoral conduct and shall endeavor to provide continuous and stable Services.
2. The Company shall maintain security systems to protect Users’ personal data.
3. The Company shall compensate for damages if it engages in unfair advertising under relevant laws.
4. The Company shall not send unsolicited commercial emails.

Article 19 (Members’ IDs and Passwords)
1. Members are responsible for managing their IDs and passwords.
2. Members shall not allow third parties to use their credentials.
3. Members shall notify the Company immediately upon discovering unauthorized use.

Article 20 (Users’ Obligations)
Users shall not engage in the following:
a. Providing false information;
b. Misappropriating others’ information;
c. Altering posted content;
d. Transmitting unauthorized programs;
e. Infringing intellectual property rights;
f. Defaming or disrupting the Store’s operations;
g. Posting obscene or violent content.

Article 21 (Relationship Between Linking Stores)
1. A “linking Store” is a Store that links via hyperlink to another (the “linked Store”).
2. If the linking Store makes clear that it does not guarantee transactions conducted at the linked Store, it is exempt from liability for those transactions.

Article 22 (Copyright and Usage Restrictions)
1. Copyright and other intellectual property rights in materials created by the Store belong to the Company.
2. Users may not reproduce, transmit, publish, or otherwise use such materials for commercial purposes without prior consent.
3. If the Company uses content provided by Users pursuant to agreement, the Company shall notify the Users.

Article 23 (Dispute Resolution)
1. The Company operates an independent Claims and Compensation Committee with procedures and timeframes as follows:
a. Customer Center intake (reception)
b. Independent investigation and review by the Committee
c. Notification of results within 14 days of intake
2. Claims may be filed via Customer Center (help@usimstore.co.kr, +82-2-737-8282).
3. Initial response to complaints within seven days, with notice of delays and expected timelines.
4. If dispute mediation is sought, the Company bears the cost of filing with the Fair Trade Commission or a regional Consumer Dispute Resolution Committee.

Article 24 (Governing Law and Jurisdiction)
1. Litigation shall be brought before the court having jurisdiction over the User’s residence or domicile.
2. If the User resides abroad or the residence is unclear, the Seoul Central District Court shall have jurisdiction.
3. Korean law shall apply.

Addendum (Effective Date)
These Terms take effect on November 1, 2022.